1. The customer signs the contract and attaches a copy of verification for their current address and Social Security number. Once the enrollment package is completed, it is mailed to the processing center. The customer may cancel the contract without penalty or obligation anytime prior to midnight of the 3rd business day after it is received by the processing center. If the customer is not satisfied after six (6) months or three dispute cycles (whichever occurs first), they may receive a refund less a $125.00 set-up charge and $25.00 for each negative removed or corrected during the time they were involved in the service. 2. The enrollment process begins once the customer contract and address/SSN verification is received by the processing center. 3. The customer will receive a welcome letter within 10 days to assure that they received their initial dispute package and to explain the dispute cycle process. Every 45 days thereafter the customer will be contacted and reminded to forward all documents received from the credit agencies to the processing center for inclusion in future updates. 4. Within 7-10 business days the customer will receive their first dispute packet, which includes: Welcome Letter Complete Explanation of Dispute Process A Dispute Document to be reviewed, signed and forwarded to each credit reporting Agency 5. If the dispute letters require any changes, the customer is encouraged to make them on the initial dispute document and forward them back to the processing center. In turn, the processing center will make the changes and forward new dispute letter to the customer for final review.   6. Once the customer is satisfied with their dispute letters, they will sign and mail them to the three credit reporting agencies as outlined in the customer welcome letter.   Additional Customer Benefits : The duration of the service is approximately eleven(11) months or through the completion of five (5) dispute cycles. Every 60 days the customer will receive a new dispute letter for each credit reporting agency from the processing center. The customer can access their progress report online 24/7, 365 days per year. The customer will also receive a progress report via mail with their dispute packet from cycle two (2) through five (5).   Important Customer Reminder : To prevent any delay in the credit restoration service, it is very important that the customer communicate any change of address to the processing center (via fax, mail, and e-mail). The customer must forward any and all correspondence from the three credit reporting agencies to the processing center without delay. Failure to do so may result in inaccurate dispute letters. It is advised that customer retain a copy for their records.